Nicky Kelly is a Senior Programme Manager - Tribe Lead at BT Group, where they focus on delivering effective service delivery solutions. Previously, they held various leadership roles at BT from 2013 to 2018, including Head of IT, TV Problem Management & CSI, and Head of BT Wholesale & Global Services CSI, where they drove service quality improvements and customer engagement. Nicky also served as a Business & Service Manager at Openreach, managing operations and service delivery for a large team. With a strong background in client partnerships and operational efficiency, Nicky is committed to achieving positive outcomes for all stakeholders.
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