Parna Mitra is a Service Management & Customer Excellence Manager with over nine years of experience in the customer service industry. Currently, Parna serves as an ITIL Practice Manager at BT Group, leading a team focused on ITIL Service Management while driving initiatives to enhance service delivery and reduce costs. Previously, Parna held various roles including Service Management Lead at Accenture and Assistant Manager at Genpact, and has been certified in PMP and ITIL. Parna's academic background includes a Bachelor of Science from the University of Calcutta.
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