Patrick Friel

Patrick Friel is currently the Head of Plusnet and BT Sales at BT, where they lead the sales and retention teams across the northwest. With a strong background in inbound and outbound contact centre leadership, Patrick has expertise in acquisition, retention, and customer experience, consistently achieving FSA standards. Previously, Patrick held various roles including Centre Manager at LBM Direct Marketing and Head of Operations at Voice Marketing Ltd. They have a history of developing management teams and optimizing performance, alongside extensive experience in sales and customer service within the telecommunications industry.