Philip Cunningham

Philip Cunningham currently serves as Head of Client Services - EMEA at BT Group, a position held since September 2025. Prior to this role, Philip spent over 24 years at BT Ireland, culminating in a Senior Manager position overseeing Client Service Management, which integrated responsibilities from previous roles such as Head of Service Delivery and Head of Service Management. Philip's extensive experience encompasses service delivery for major clients, including significant contributions to client relationship management, operational performance, and employee engagement. Educationally, Philip holds multiple qualifications in customer experience, coaching, management studies, and humanities.