Puja Marwaha has extensive experience in quality management and business transformation, having worked at several prominent companies. At Convergys from 2003 to 2006, Puja held the position of Manager - Quality, focusing on Continuous Improvement (CI) initiatives. Puja then transitioned to IGATE as Manager Quality from 2006 to 2010, followed by a role as Senior Consultant - Delivery Excellence at IBM Global Business Services from August 2010 to March 2014, where responsibilities included process benchmarking and facilitating lean action sessions. Since February 2014, Puja has been serving as Senior Manager at BT, leading organization-wide transformation initiatives, applying lean principles, and utilizing advanced six-sigma tools for data analysis and root cause analysis.
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