Rafael Caruso is a Senior Global Escalations & Major Incident Manager with a rich background in network operations and incident management. They previously held roles at BT and Level 3 Communications, including a position as Senior Global Major Incident Manager from 2018 to 2021. Prior to this, Rafael worked as a Network Operations Duty Manager at BT Global Services and as a Mainframe Operations Analyst at IBM. Currently, Rafael is pursuing a Bachelor of Business Administration at Faculdade Politécnica de Campinas and a Technical High School degree in Information Technology at Colégio Bento Quirino.
This person is not in the org chart
This person is not in any teams
This person is not in any offices