Rob James is a Transformation Lead specializing in Operational Resilience and Service Management at BT Group, a position held since 2023. From 2006 to 2012, Rob worked in various roles at BT Group, including Service Operations Technician and Problem Management Product Owner, where responsibilities included process design, requirement capture, and driving business transformation initiatives. Rob holds a Higher National Certificate in Business Management from Wrexham Glyndŵr University and has completed multiple qualifications in Telecommunications.
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