Robert Papp is currently a Transformation Manager at BT, driving various initiatives within the Global Process and Workflow team, including the agile Problem Squad and ServiceNow roll-out. Previously, they held multiple roles at BT, such as Process Architect and Change Manager, where they applied ITIL Service Management best practices to enhance service delivery and client satisfaction. Robert also has experience at Avis Budget Group and EDS, where they focused on IT problem management and continual service improvement. They hold certifications in ITIL and have a background in Information Technology and Agriculture.
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