Rokhini R has extensive experience in service delivery and technical support, with a career spanning over a decade. Rokhini began as a Technical Support Analyst at HCL Technologies, handling customer issues and creating knowledge documents. Following this role, Rokhini served as an IT Service Manager, focusing on production support and incident management. At Cognizant, Rokhini advanced to a Service Delivery Coordinator, utilizing tools such as New Relic and Service Now while providing multi-level client support. From December 2016 to November 2020, Rokhini worked at IBM as a Service Delivery Coordinator, managing service level agreements for commerce clients. Currently, Rokhini is a Transformation Manager and Problem Manager Product Owner at BT Group, since September 2022. Rokhini holds a Bachelor of Commerce degree from the University of Madras.
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