Ryan Mosforth is a professional with extensive experience in IT Service Management, currently serving as the Head of Change, Configuration & Incident Management at BT Group. With a strong background in ITIL processes and a proven track record of delivering business improvements, Ryan has successfully implemented strategies to enhance customer experience and operational efficiency. They have led significant projects, including the adoption of AI Ops and the implementation of ServiceNow, while fostering diverse and inclusive teams. Ryan holds a BA Hons in Business Management from the University of Central Lancashire and an ICT for Business Users Foundation Degree from Staffordshire University.
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