Sam Jones is an experienced Head of Customer Operations Comms at BT, specializing in internal communications and strategic oversight. Passionate about delivering impactful cultural change, Sam has led teams in various roles, including Head of Service Operations Internal Comms and Senior Comms & Engagement Manager at BT. With a Master of Arts in Internal Communications Management from Kingston University and a BA Hons in Business Studies from Northumbria University, Sam has successfully implemented award-winning campaigns and has demonstrated strong skills in communications strategy, people leadership, and stakeholder management. Sam’s work has contributed significantly to major initiatives, including BT's involvement in London 2012 and various product launches.
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