Shahenaj Begam

Shahenaj Begam is a result-oriented professional with over 8 years of diverse experience in Telecom Services and Financial Services (BFSI). Currently serving as a Service Request Management Expert at BT Group, Shahenaj is skilled in Operations and Contract Management, Customer Success, and Commercial Management. Previously, Shahenaj worked as a Senior Analyst at the Royal Bank of Scotland, focusing on backend operations and payments reporting. Shahenaj holds multiple postgraduate degrees in Business Analytics and Business Intelligence from Great Lakes Institute of Management and The University of Texas at Austin, along with an MBA from the Institute of Management Technology, Ghaziabad.