Simon Hayman

Simon Hayman has extensive experience in telecommunications, having worked for British Telecom since 2004 in various roles. Key positions include managing real-time traffic at British Telecom, where Simon ensured the successful flow of telephony traffic and implemented controls to prevent service disruption. From 2018 to 2023, Simon worked in BT HCS CISCO Service Operations, providing global customers with hosted collaborative solutions using Cisco technology. In addition, Simon has experience in incident management across multiple platforms, network management to minimize service disruptions, and customer experience management. Early training involved hands-on experience in network management and telecommunications qualifications.