Souvik Mondal is a strategic leader with over 14 years of experience in IT operations, specializing in ITSM, product management, and service design. Currently serving as a Senior Manager at BT Group, Souvik leads global Service Assurance teams, providing 24/7 support across multiple regions. Souvik has a proven track record in building and scaling shared services models and is certified as an ITIL® 4 Master and SAFe® 6 Agilist. Souvik's educational background includes ongoing studies in Aviation Management at California Flight Academy, General Management at the Indian School of Business, and a Bachelor of Science in Information Technology from Annex College.
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