Stephen Shields is a Senior Operations Manager for Secure Services at BT Group, where they apply 25 years of experience in IT service management. Previously, Stephen held various managerial roles at BT, including Northern Ireland Direct Contact Centre Manager and Senior Operations Manager. Their expertise encompasses technical support, programming, resource planning, and people management, which allows them to effectively bridge communication between technology and business teams. Stephen also gained valuable experience at companies such as HCL Technologies and Aurora Unicomp early in their career. They continue their education at Queen's University Belfast and Sullivan Upper School.
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