Stephen V. Jones is an experienced telecommunications professional with over 20 years in the industry, beginning their career as a radio technician in the Royal Signals. They have held various positions at BT and Orange, moving from engineer to management roles, where they have demonstrated expertise in technical delivery, project management, and team leadership. Currently, as a Senior Manager for Customer Experience at BT, Stephen focuses on improving service delivery and stakeholder relationships. They have also managed significant mobile field projects, ensuring successful end-to-end technical delivery and coordination. Stephen holds a BTEC-OND in Telecommunications Engineering from Army Apprentice College Harrogate.
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