Steve Bayliss is currently the Senior Manager for Central Government at BT, where they lead a team accountable for service and delivery to strategic partners within government departments and agencies. They focus on helping businesses maximize the use of fixed and mobility technology. Previously, Steve served as an Operations Manager at Openreach for three years, leading a team of service delivery engineers and emphasizing customer satisfaction. Their extensive experience in customer service began at Carphone Warehouse as a Customer Sales Advisor.
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