Subhashis Pramanick

Subhashis Pramanick is an Incident Management Professional in ITSM currently serving as a Major Incident Manager at BT Group. With eight years of industry experience, they have worked extensively in telecommunications and service operations, showcasing skills in Service Delivery, Stakeholder Management, and ITILv4. Subhashis previously held roles as a Senior Service Reliability Engineer and Customer Service Specialist at BT, along with experience in technical training and network support. They hold a Bachelor’s Degree from the University of Calcutta and certifications in CCNA, CCNP, and MCP.