Suzanne Martin is a Strategic Insight Manager with extensive experience in turning customer understanding into commercial results. With a background in both client-side and agency roles, Suzanne previously served as an Insight Manager at RBS and a Senior Insight Manager at Post Office Ltd, where they managed significant program budgets and built relationships with stakeholders to drive business improvement. Currently, at BT, Suzanne leads and delivers insights to shape long-term strategy, focusing on placing the customer at the center of decision-making and strategic planning.
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