Tejender Singh currently serves as the Associate Director of Workforce Management at BT, overseeing comprehensive WFM planning, budgeting, forecasting, and scheduling for an internal shared services vertical with over 8,000 FTEs in a multi-channel environment. Previous experience includes a role as Service Delivery Leader at American Express, managing WFM for a global Travel and Lifestyle vertical with 7,000 FTEs across 26 countries, and a significant tenure at Wipro Limited in various leadership roles focused on workforce management and business excellence. Tejender holds a PGDBA in Finance from Symbiosis Institute of Management Studies and a Bachelor's Degree in Hotel/Motel Administration from the Institute of Hotel Management, Bangalore.
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