Terence Morrison is an experienced training developer and customer experience lead with over 9 years in the telecommunications and technology sectors. Currently serving as an Executive Officer at the Department of Agriculture, Environment and Rural Affairs, Terence contributes to the development and evaluation of training programs that enhance business operations. Previously, they held roles including Customer Experience Manager and End-2-End Customer Experience Lead at BT Group, where they drove substantial improvements in service quality and operational efficiency. Terence’s expertise in ITIL practices and commitment to service excellence is underscored by several professional certifications, including ITIL 4 Foundation and XLA Foundation certifications.
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