Tim Wakley is an experienced Digital Product Owner currently leveraging their expertise at BT Group to deliver a strategic billing platform. Previously, Tim held positions at Thames Water, where they transformed customer-facing services, achieving significant reductions in complaints and operating costs. With over 15 years of experience in project and operational roles within the utility sector, Tim has demonstrated a strong ability to drive customer service improvements and sustainable ROI through effective leadership and Agile methodologies. Tim's educational background includes studies in Maths, Geography, and Business Studies at New College Swindon.
Location
Swindon, United Kingdom
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