Tom Cole is a Senior Insight Manager at BT Group, specializing in customer perception and experience insights. Previously, they held positions as a Quantitative Research Consultant at Clear Ideas, a Customer Experience Research Consultant at EE, and a Research Manager at GfK NOP, where they led various research projects across multiple sectors. Tom earned a 2:1 degree in Psychology from Nottingham Trent University and has developed a robust skill set in delivering actionable insights and managing client relationships throughout their career.
This person is not in the org chart
This person is not in any teams
This person is not in any offices