Vanessa L. is an experienced professional with a background in network support and customer service. At AT&T, from December 2008 to September 2011, Vanessa served as a Network Support Analyst, leading a team of ten, managing a high volume of ticket requests, and successfully handling major escalations that contributed to significant client contract renewals. Subsequently, Vanessa worked at BT from November 2011 to June 2014, initially as a Customer Service Specialist and progressing through various roles, managing service delivery for key contracts across multiple sectors, and overseeing after-sales service through regular interactions with clients. Vanessa holds a Bachelor of Science degree in Biology from Pontifícia Universidade Católica de Campinas and has completed additional training in English mnemonics.
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