Vince Kitley is a seasoned leader currently serving as the Customer Operations Director for Global Financial Services at BT PLC Global, where they oversee operations for over 50 major financial organizations. With a strong focus on customer success, Vince directs a global team, ensuring operational delivery and support for BT's Global Banking portfolio. Previously, they held roles as Client Services Director and Head of Delivery & Service, where they managed complex service operations and drove continuous improvement initiatives. Vince possesses extensive experience in managing multinational relationships and improving customer experiences across various product solutions.
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