Yashpal .

Yashpal is currently a Senior Service Reliability Engineer at BT Group, where they focus on maintaining high service availability. Previously, they served as a Cisco TAC Engineer at Capgemini, managing complex WAN-side issues and performing diagnostics on various network devices. Yashpal also held a position as a Senior Specialist at HCLTech. They hold a BSc in Computer Science from Kurukshetra University and a CCNA certification in Routing and Switching from Network Bulls, demonstrating their strong foundation in network technologies and customer support. Passionate about continuous learning, Yashpal strives to deliver high-quality service and customer satisfaction in the field of network engineering.