Michael Usborne

Michael Usborne is a dedicated professional with extensive experience in customer relationship management and operations. Currently serving as a Customer Relationship Management Specialist at both B-Tec Solutions, Inc. and Btec 3D since June 2018, Michael focuses on bridging client needs with specialized services in advanced manufacturing. As a Senior Relationship Manager at Service One Maintenance LLC. since December 2018, Michael has successfully developed strategic plans to enhance client relationships. Additionally, Michael holds the position of Dispatch Coordinator for Jehovah's Witnesses, managing incident response and 24/7 operations. Previous roles include Facilities Operations Manager at two different Assembly Halls of Jehovah's Witnesses and Information Technology Support Manager, showcasing a strong background in operations and IT support. Michael's education includes studies at the State University of New York College of Agriculture and Technology at Morrisville and attendance at Oneida Senior High School.