Lourdes Smith

Lourdes Smith is an experienced training lead at Buildium since November 2019, specializing in training customer support agents in property management software. Lourdes has redesigned training structures to enhance the trainee experience through the use of activity books, eliminating tests, and providing personalized feedback. Prior to this role, Lourdes served as a product support specialist, managing over 5,000 customer support calls, and previously worked as a customer support specialist/consultant, production manager, business owner/cheese maker, concept project manager, and brand auditor/mystery shopper. Educational qualifications include an Interise StreetWise MBA from Boston University, a Master of Education in Health Education, a certificate in Baking and Pastry Arts from Johnson & Wales University, and a Bachelor of Arts in German Business Management from Regis College.