Tess B. is an experienced professional with a background in customer onboarding and sales innovation. Currently serving as the Manager of Onboarding-APM at Buildium, a RealPage Company, Tess oversees the customer onboarding process and seeks solutions for optimization. Previous roles include Onboarding Specialist for APM and Customer Care Specialist at Buildium, where Tess managed the onboarding experience and resolved customer issues. Prior experience includes a Sales and Service Innovation Consultant position at Wayfair, consistently achieving high performance metrics, and serving as the Director of First Impressions at SICK Sensor Intelligence, where Tess enhanced customer experiences and drove sales growth. Educational qualifications include a Bachelor's degree from Bridgewater State University and ongoing studies at UMass Boston.
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