Justin Lu is an experienced leader in customer success, currently serving as the Head of Strategic Accounts at BuildOps since March 2024. Previously, Justin held senior roles at ServiceTitan, where responsibilities included managing a customer portfolio exceeding $30 million in annual recurring revenue while achieving a 99 percent gross revenue retention rate. Justin has a track record of leading post-sales teams, enhancing customer onboarding processes, and fostering significant revenue growth in complex accounts across various sectors. Past roles include leading customer success initiatives at Map My Customers and playing a pivotal role in the CHARACTER COUNTS! program at the Josephson Institute. Justin holds a B.A. in Political Science from UCLA.
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