Zuleima Martinez

Zuleima Martinez has a diverse work experience spanning various industries. Zuleima is currently working at BuildOps as a Senior Customer Success Manager, where they collaborate with a team to provide technical support and maintain a positive environment for customers. Prior to that, they worked as a Customer Success Manager at the same company, where they troubleshooted and submitted bugs, championed customer needs, and provided feedback and requirements escalation.

Before joining BuildOps, Zuleima worked at NAVER Corp as an Account Management Specialist from March 2020 to December 2020. Zuleima was responsible for managing accounts and ensuring customer satisfaction during that time.

From October 2018 to January 2020, Zuleima served as the Operations Manager at USA Badminton. Zuleima'sresponsibilities included overseeing compliance with various policies, coordinating financial and operations reports, managing governance policies, and providing support to the CEO and various committees.

Prior to that, Zuleima worked as an Administrative Specialist II at California State Soccer Association-South "Cal South" from June 2017 to October 2018. Zuleima also worked as an Applicant Services Program Specialist at FEMA from October 2016 to May 2017.

Zuleima's early work experience includes positions at the University of California, Berkeley. Zuleima worked as an Inside Sales Representative Intern from November 2015 to May 2016, and as a Manuscript Cataloger Assistant from February 2013 to May 2016.

Throughout their career, Zuleima has developed a strong skill set in customer success management, account management, operations management, administrative support, and sales.

Zuleima Martinez completed their Bachelor's Degree in Political Economy from the University of California, Berkeley from 2012 to 2016. Zuleima recently obtained a Certification in Data Analytics Career Track from Springboard, which they completed in 2021. In addition, Zuleima has acquired two additional certifications: Crisis Communication from LinkedIn, obtained in January 2018, and Innovative Customer Service Techniques from LinkedIn, obtained in December 2017.