Fernanda H.

Ma. Fernanda H. has over seven years of experience in customer service and customer experience, working across the financial, HR, and factoring sectors. Currently serving as the Customer Success Lead at Buk, they previously held roles including Customer Happiness at Atrato and Customer Support Analyst at Mundi. With a strong passion for delivering exceptional service, Ma. Fernanda focuses on creating positive experiences that enhance client relationships and support organizational success. They earned a degree in Marketing Administration from UVEG Guanajuato and a degree in Graphic Communication Design from UAM Universidad Autónoma Metropolitana, along with a Diploma in Customer Experience from Universidad del Valle de México.