Chaebin Im is the Head of Omni-channel at Bvlgari, where they oversee omni-channel management, CRM clienteling, eCommerce, and customer service since 2024. Previously, Chaebin served as the Head of Ecommerce at SEPHORA from 2022 to 2024, and as a Senior Manager at Coach from 2014 to 2022, focusing on e-commerce and client experience. Chaebin began their career at LVMH Perfumes & Cosmetics, managing online campaigns and CRM programs from 2007 to 2014. They earned a Bachelor's degree in International Business with a 4.0 GPA from Dongduk Women's University in 2004.
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