Louis L. currently serves as a Continuous Improvement Manager at Bumble Inc., where responsibilities include driving global initiatives for enhanced customer support efficiency and reducing translation costs by 48%, alongside designing workflows for an AI-powered chatbot. Previously, in the role of Customer Enablement Manager, Louis spearheaded global support process improvements and established a Change Management program. Prior experience at Pollen includes leading a global operations team as a Senior Care Operations Manager, achieving a 30% reduction in contact volume and developing an automated Covid-19 test verification process. Louis also held various roles at Axtone Records Limited, including A&R.
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