Samhan E. is currently a Group Lead at bunq, specializing in digital operations and customer experience with over 7 years of experience. They lead a team of support guides, utilizing AI tools for enhancing user support and implementing structured processes for continuous improvement. Previously, Samhan held roles as Operations Team Lead at TELUS International Europe and Customer Services Specialist at TELUS Digital. They earned a Bachelor's degree in Informatics from New Bulgarian University and also manage a web agency, offering services in website design, eCommerce, and branding across various sectors in Europe and the Gulf region.
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