Bev Smith

Bev Smith is an experienced Contact Centre Team Leader with a strong background in managing team operations and enhancing performance in various insurance-related companies. Currently leading the Health Navigator team at Bupa Australia since May 2012, Bev oversees daily workflow assessments and contingency planning to ensure service levels are met. Previously, Bev held similar leadership roles at HBA Insurance and HBA Health Insurance, focusing on coaching, skills development, performance management, and providing technical support. Bev's earlier experience includes a role as General Insurance Team Leader at Mutual Community General Insurance, where responsibilities included driving new business sales, managing operations, and fostering key stakeholder relationships. Additionally, Bev has served as a General Insurance Technical Specialist, delivering technical support and ensuring compliance with quality standards.