James King is the Head of Complaints at Bupa, where they are responsible for the successful delivery of all regulated complaints for UK and global insurance businesses. With previous experience as a Process & Governance Manager and Customer Relations Manager at Bupa, James has led teams through significant changes while driving performance and maintaining high service standards. Earlier in their career, they held various management roles at Thomas Cook and Co-operative Travel, focusing on compliance, operational support, and customer service. James holds a degree in Tourism Management from The Manchester Metropolitan University.
This person is not in the org chart
This person is not in any teams
This person is not in any offices