Lancy Tse

Lancy Tse is currently a Process Risk & Controls Manager at Bupa, where they lead the identification of risks and controls and collaborate with business leaders on process improvements. Previously, they served as a Business Risk Manager at Bank First and held various roles at ANZ, including Business Governance Expert and Assurance Manager. Their extensive experience spans across risk management, assurance, and customer service operations. Lancy's expertise in process excellence contributes significantly to operational resiliency within organizations.