Matt Hall is currently the Service Reliability Lead Engineer at BUPA, where they lead the insourcing and transformation of end-user support services. With over 25 years of IT experience in Service Operations, Matt previously held the role of Service Delivery Manager at Quilter, focusing on end-user experience. At IBM, Matt fulfilled multiple leadership roles, including Global Service Operations Lead and Delivery Manager, overseeing service delivery for large insurance clients. Known for their dedication and strong interpersonal skills, Matt has successfully managed teams of up to 70 and has extensive experience with both outsourcing and insourcing initiatives.
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