Sheryl Lee

Sheryl Lee has extensive experience in leadership roles within the customer service and operations sectors, particularly at Bupa since July 2007. Currently serving as the People Experience & Operations Director, Sheryl provides strategic guidance to enhance employee lifecycle policies for Bupa Global & UK. Previously, Sheryl held various positions at Bupa, including Head of Customer Service, where responsibilities included leading a multi-channel customer contact centre and developing customer insight strategies. Prior to Bupa, Sheryl worked at Barclaycard as a Team Manager, focusing on delivering service KPI's while managing sales through a customer service approach. Sheryl's career showcases a strong commitment to operational excellence, team development, and customer satisfaction.