Umar Farooq Malik is an accomplished AI engineer with significant experience in diverse domains. Currently serving as an Agentic AI Engineer at Burq since April 2025, Umar has notably reduced customer support ticket resolution time by 42% and automated repetitive customer queries, saving over 60 support hours monthly. Prior experience includes a role as a Senior AI Engineer at Thingtrax, where Umar managed quality assurance using computer vision technology and executed successful projects in manual assembly. As a Microsoft Azure AI Technical Instructor at Instructor Brandon, Umar developed comprehensive course content for Azure AI-102 and effectively taught complex concepts. At the Department of Mechatronics Engineering, NUST, Umar co-authored a novel EEG classification framework, achieving a 92% classification accuracy. Umar holds a Bachelor's degree in Mechatronics, Robotics, and Automation Engineering from the National University of Sciences and Technology (NUST), complemented by A Levels in Pre-Engineering from Islamia English School, Abu Dhabi.
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