Derek Stricklen is an experienced professional with a diverse background in customer service and technical support. Currently serving as Help Desk Technician II at First American Payment Systems since July 2018, Derek previously held roles as IT Professional at Modis and Quality Analyst 1 at AIG, where monitoring and evaluating interactions for quality were key responsibilities. Derek's extensive tenure at RadioShack included positions such as Ecommerce Specialist and Workforce Management Analyst, where skills in managing customer inquiries and forecasting employee activities were developed. Derek's experience reflects a strong commitment to quality assurance and customer satisfaction.
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