BUTEC Utility Services is a subsidiary of BUTEC Group, created to design, implement, operate and maintain the electrical distribution network along with customer and metering services on behalf of Electricité du Liban. Its operations cover around 30% of the Lebanese territory going from northern part of Greater Beirut till northern borders. 

With over 700 employees, including 35 engineers, 200 technicians of all levels, 300 meter readers and bill collectors and 40 customer services specialists, BUS fulfills its activities based on defined Key Performance Indicators (KPI) related to the quality and efficiency of its various services.

BUS is present on all the area it covers through its: 
•	Head-office in Sin El Fil region for management, administration and planning.
•	14 customers contact centers in different locations.
•	Selhata facility consisted of a 24/7 call center, a smart meters’ laboratory, a warehouse and a training center.

BUS collaborates with international partners to fulfill its role as electrical Distribution Service Provider (DSP) relying on their extensive expertise and know how.

BUTEC Utility Services (BUS)

Fady ABOUJAOUDE

Samah Faysal

This department oversees the strategic direction and operational efficiency of various divisions and branches within the organization.

Management Operations

This department focuses on the design, planning, and implementation of electrical systems and solutions.

Electrical Engineering

This department oversees project governance, ensuring that projects align with organizational goals and are effectively managed throughout their lifecycle.

Project Management Office

This department is responsible for ensuring workplace safety and managing health and environmental risks.

Health and Safety

This department handles customer inquiries and provides assistance for products and services.

Customer Support

This department focuses on designing, developing, and maintaining technical systems and infrastructure.

BUTEC Utility Services (BUS)

Org chart

Teams

Management Operations

Electrical Engineering

Project Management Office

Health and Safety

Customer Support

Engineering Department

Offices

BUTEC Utility Services (BUS)

Org chart

Teams

Management Operations

Electrical Engineering

Project Management Office

Health and Safety

Customer Support

Engineering Department

Offices

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