ByDesign Technologies
Derek Smith has extensive experience in customer support and operations, currently serving as Customer Support Specialist II at ByDesign Technologies since September 2020, where responsibilities include processing and resolving operational issues for clients via email and phone. Prior to this role, Derek worked at Greenway Health from April 2006 to March 2020 in various positions, including Support Operations Business Analyst and Customer Support Experience Analyst, focusing on reporting and enhancing user experience. Earlier roles included managing support tickets at Medware Helpdesk and routing calls at the National Call Center. Derek Smith holds an Associate's degree in Commercial Art from Florida Metropolitan University.
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ByDesign Technologies
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Since its founding in 2000, ByDesign continues to be recognized as the industry thought-leader pushing direct selling technology forward with first-to-market solutions that simplify the many complexities behind party plan and direct sales business models. Today, ByDesign is dedicated to delivering leading-edge capabilities in software-as-a-service, and platform-as-a-service solutions. With more than $6 Billion in orders processed and nearly $2 Billion in commissions paid, we deliver proven results globally.