Derek Smith

Derek Smith has extensive experience in customer support and operations, currently serving as Customer Support Specialist II at ByDesign Technologies since September 2020, where responsibilities include processing and resolving operational issues for clients via email and phone. Prior to this role, Derek worked at Greenway Health from April 2006 to March 2020 in various positions, including Support Operations Business Analyst and Customer Support Experience Analyst, focusing on reporting and enhancing user experience. Earlier roles included managing support tickets at Medware Helpdesk and routing calls at the National Call Center. Derek Smith holds an Associate's degree in Commercial Art from Florida Metropolitan University.