byrd is in international e-commerce fulfillment network that gives online shops access to a scalable and powerful logistics solution.

Logistics & Supply Chain

Storage

Transportation

byrd

Alexander Leichter

Petra Dobrocka

Matthias Resch

Larissa Hennebichler

Sebastian Mach

The Customer Support and Account Management team at byrd is dedicated to ensuring a seamless experience for online shops utilizing the company's international e-commerce fulfillment services. This team manages client onboarding and offboarding, addresses customer inquiries, and provides personalized account support, while also driving sales through effective relationship management and proactive solutions. Their goal is to enhance customer satisfaction and retention by delivering exceptional service and support tailored to individual client needs.

Customer Support and Account Management

This department focuses on providing support and assistance to customers, addressing their inquiries and resolving issues to enhance customer satisfaction.

Customer Care

The Leadership Team at byrd is responsible for setting the strategic direction and vision of the company, overseeing financial performance, and driving commercial growth. Comprising the Founder & CEO, Chief Financial Officer, and Chief Commercial Officer, this team collaborates to ensure the alignment of company goals with operational capabilities, fostering innovation and excellence in e-commerce fulfillment solutions.

Leadership Team

This department oversees the efficient administration and coordination of business operations to ensure optimal performance.

Operations Management

This department oversees the development and management of the platform and infrastructure to support organizational technology needs.

Platform and Infrastructure

This department focuses on sourcing, purchasing, and managing the supply chain to ensure efficient operations.

byrd

Org chart

Teams

Customer Support and Account Management

Customer Care

Leadership Team

Operations Management

Platform and Infrastructure

Procurement and Supply Chain

Offices

byrd

Org chart

Teams

Customer Support and Account Management

Customer Care

Leadership Team

Operations Management

Platform and Infrastructure

Procurement and Supply Chain

Offices

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