Shem G. has extensive experience in vendor management and client services, currently working at ByteDance since January 2021, where responsibilities include cultivating strategic partnerships and formulating sales strategies for SMB customers within the eCommerce sector. Previously, Shem acted as Regional Vendor Operations Manager at TikTok, effectively managing vendor relationships and launching new vendors in the LATAM region. Prior roles include Vendor Operations Manager at Shopee, where successful email backlog resolution improved customer satisfaction, and BPO Country Operation Lead at foodpanda, overseeing significant order deliveries. Additional experience includes leadership positions in customer service and quality assurance at Astro, and sales representation at Domino's Pizza Malaysia.
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