Dan Burgin

Dan Burgin has a long and diverse work experience spanning multiple roles and industries. Dan is currently serving as the Vice President of the AI Center of Excellence at C1. Prior to this, they were the Sr. Director of AI Automation Customer Experience Practice and Director of AI Automation at the same company. Dan also worked as the Western Region CX Evangelist at C1 from 2014 to 2021.

Before joining C1, Dan worked as a Customer Experience Consultant at Ecodence LLP, where they provided guidance and expertise in customer experience capabilities to various clients. Dan also developed business planning documents and implemented communication strategies for customer care enhancements.

Dan also held leadership positions at Avaya, where they served as the Director of Customer Experience Product Management, Director of Customer Experience Channel Marketing, and Director of Product Management Contact Center Reporting and Analytics.

Dan started their career at Finali Corporation as the Chief Technology Officer, VP, and co-founder. Dan played a crucial role in the growth and success of the company, developing innovative self-service platforms and overseeing product planning.

Dan's earlier experiences include serving as the VP of Product Management at Convergys and as the Director of Technical Management at INFONAUTICS GmbH. Dan also worked as a Business Consultant at KnowledgeFlow, Inc., contributing to market development and the conception of Apple Learning Interchange for Apple Computer.

Overall, Dan Burgin's work experience demonstrates a strong background in customer experience, AI automation, and product management across various industries.

Dan Burgin has a Master of Arts (MA) and a Bachelor of Fine Arts (BFA) in Music from Stephen F. Austin State University. Dan also holds a Doctor of Musical Arts (DMA) degree in Music from the University of North Texas. Additionally, they have studied Customer Service Support/Call Center/Teleservice Operation at the University of Colorado Boulder.