John Troy Hatchell is a seasoned professional with extensive experience in technical support and engineering, particularly in 911 communications systems. Since March 2020, John has served as a Senior Field Engineer - 911 Specialist at ConvergeOne, focusing on the support of 911 CPE systems, specifically Intrado's VIPER and Motorola Solutions VESTA911. Prior to this role, John amassed over two decades of experience at CenturyLink, where positions included Senior Operations Engineer and Customer Service Specialist, concentrating on 911 CPE technical support for public safety answering points and various network technician responsibilities. John's early career included service in the US Navy as an Interior Communications Electrician aboard USS John C. Stennis. Academically, John earned a Bachelor of Science in Information Technology from the University of Phoenix and has pursued studies in physics and various educational institutions.
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