Leo Silva is an accomplished Advanced Diagnostic Engineer at ConvergeOne since March 2018, with a robust background in contact center technology. Prior roles include Technical Service Engineer and Subject Matter Expert Technician at ArrowSI from 2005 to 2018, where expertise in Avaya Aura Contact Center solutions was developed, supporting the Eastern US region. Silva's earlier experience includes a position as Senior Technical Service Support at NextiraOne, where installation and support of Nortel Networks contact center products were key responsibilities. Beginning a career as a Systems Analyst at Robert S. Weiss, Silva provided PC support and managed Novell networks. Leo Silva holds a Bachelor's degree in Economics from the University of Connecticut, earned between 1987 and 1991.
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