C1
Mark McKay has over 40 years of experience in information technology and customer success, currently serving as Senior Director of CSI Critical Escalations at C1 since March 2017. Prior to this role, Mark held various leadership positions in critical escalations and customer success at C1, including Director of Critical Escalations and Senior Customer Success Manager. From March 2005 to March 2017, Mark was employed at Avaya as Senior Global Program Director, focusing on Program Management and Managed Services. Mark's career began in IT in July 1980, where a role as Senior Information Technology Manager was undertaken at several companies until 2005.
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C1
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C1 is transforming the industry by creating connected experiences that make a lasting impact on customers, our teams and our communities. More than 10,000 customers use C1 every day to help them build meaningful connections through innovative and secure experiences. Our NPS of 80, placing us in the World Class category for the fourth consecutive year, is a testament to our ability to provide customers with the highest level of customer satisfaction, responsiveness, and deep domain expertise. C1 collaborates with most of the Fortune 100 companies along with other key global industry partners to deliver solutions with a total lifecycle approach. C1 holds more than 5,600 technical certifications across thousands of engineers throughout North America, including three Customer Success Centers.