Mark McKay

Mark McKay has over 40 years of experience in information technology and customer success, currently serving as Senior Director of CSI Critical Escalations at C1 since March 2017. Prior to this role, Mark held various leadership positions in critical escalations and customer success at C1, including Director of Critical Escalations and Senior Customer Success Manager. From March 2005 to March 2017, Mark was employed at Avaya as Senior Global Program Director, focusing on Program Management and Managed Services. Mark's career began in IT in July 1980, where a role as Senior Information Technology Manager was undertaken at several companies until 2005.